Comprehensive FAQ in San Diego County, California

Carlsbad, Cardiff-by-the-sea, Chula Vista, Coronado, Del Mar, El Cajon, Encinitas, Escondido, Fallbrook, Imperial Beach, Julian, La Mesa, Lemon Grove, Mission Beach, Murrietta, National City, North Park, Oceanside, Ocean Beach, Pacific Beach, Poway, Ramona, San Diego, San Marcos, Santee, Solana Beach, South Park, Temecula, and Vista.

Yes, we manage any and all maintenance requests that arise. We handle everything, with no extra charge. We will pay what the specific specialty service charges us, and add it to the invoice at the end of the month with the receipt attached for your reference. We handle minor repairs at no charge.

We inspect each property at each check out. Our team is there to clean and inspect the property. Our team is trained to inspect with a specific check list at hand. They know what to look out for during these inspections. Any claims needed to be put in place will be in within the first 24 hours.

• Guest communications-beginning from inquiry, during stay, check out, and post check out.
• Turnovers and inspections between guests.
• We manage the cleaning crews, cleanings and inspections of the property.
• We will manage your listing on different hosting platforms (VRBO/Airbnb).
• We will coordinate any maintenance needed for the home.

Each guest/reservation is charged a cleaning fee as part of their stay. Our team members will decide the price for the cleaning based on the size and number of rooms in the home. This includes indoor/outdoor cleaning, laundering linens, appliance wipe-down, staging the property properly for the next guest. We pay the cleaning crew throughout the month, and will add the cleaning fee in the invoice we send at the end of each month. This cleaning fee is sent directly to you from the hosting sites. This cleaning fee does NOT come out of the accommodation total earned by your booking. It is a completely separate fee that the guest pays. In situations where our cleaners must charge more (extra dirty/abnormal cleaning,) we will work with the guests via the hosting platform to get the extra costs or reach into the security deposit when needed.

Yes, we are a family owned company! We are born and raised in San Diego and know the short term rental market very well. We also have team members ready to go to any property locally, with absolutely no charge, to take care of any issues should they arise. Having team members in the area is helpful should any issues or concerns arise with guests. We think it is the most important part when selecting a property manager.

We charge 20% on the nightly rate charged to the guest. Our commission does NOT come out of the total amount as it includes deposits, and cleaning fees.

Skye Management will take care of everything from start to finish. If this is a brand new property without any furniture/items in the home, we will work with you and help you get the home set up and ready to go. We will help you configure each room to get the most potential out of it as a short-term rental. We have our in-house photographer that will take complimentary professional photos of the home once it is set up and staged to what we think is presentable. We will then list the home for you, and then manage any inquiries and bookings. We manage the cleaning service and make sure your property gets the most exposure to the Airbnb world as possible. We have a team of electricians, handymen, plumbers, and other trades that are always on call for us. We can offer landscaping, pool maintenance and pest control as well. We manage the guest from start to finish, as well as the cleaning crew.

We recommend that you keep receipts and photos for big expensive items. Smaller items like cups, plates that may break, you can also keep receipts for. Sheets and towels can be purchased and receipts kept in case you need to replace a large amount. Make sure to save any serial numbers along with receipts.

As the homeowner, you can dictate whatever rules you would like in the home. We have the typical rules that we have listed, but if there is anything else you would like to add to what we have we can certainly have that disclosed in the listing.

Airbnb remits the TOT taxes for the homeowner. We do recommend however to consult with a CPA to make sure you are covered properly.

Skye Management has a team dedicated to these services. We do not take any extra fees for using our vendors. These different services are coordinated by our teams. The vendors themselves will send you a bill for their services directly.

Likewise we will arrange and schedule pool/hot tub and/or landscape vendors as needed, and all such work will be billed at cost to you. We try to make it easier for you by paying these vendors directly – which means they have been sourced, vetted, hired and scheduled and relieving you from having to coordinate anything during a guest stay. But the cost of these folks is reimbursed to us either from rental income or if none in a given month, then from a credit card on file.

Absolutely! The properties we manage are typically secondary homes for our clients. We expect homeowners to use and enjoy their homes like any other guest! You are welcome to hop on your calendar and block out any dates, or let us know and we can do it from our end. We will manage a cleaning after your departure.